Folk house Café

Refund Policy

Cancel 

• If we have to cancel a class before the start date, and an alternative course or date can not be found, a full refund or credit will be offered. 

• If a course is cancelled prematurely, and the classes can not be made up, a partial refund will be given.

• We aim to inform you 2 working days before the start date, or at least 24 hours before a day workshop if the course is cancelled. 

• We process refunds as quickly as we can. Cancelled courses are prioritised. We will refund you using the same method of payment (if you paid with Credit or Gift voucher, a new voucher will be issued or your account will be credited). 

In the event that you have to cancel or stop attending your course or workshop:

• You must inform us up to 14 days before the start date of your course or workshop. In this case, you will receive a refund minus a 15% admin fee. 

• If you give us less than 14 days’ notice or your course or workshop has already started a refund will not be given.

• If you can no longer attend due to an illness, medical condition, disability or injury that will prevent you from participating in the course or you are the full-time career for someone and their health has enabled you to not attend, we will consider a pro-rata refund for the sessions you haven’t attended or transfer you to a more suitable course.  

• We consider all requests on an individual basis, depending on the circumstances and at the discretion of the General Manager. Medical notes/Isolation notes will need to be seen before we can make a decision. 

• If your refund request doesn’t fall within the areas listed above, it’s possible that you’re not eligible for a refund.

• We cannot give refunds for circumstances beyond our control e.g. war, terrorist activity, industrial dispute, bad weather, fire and flood.

• If your circumstances change e.g. due to work commitments, childcare issues, moving away etc. a refund will not be given.

• You may only request a refund for the current term. We can't offer refunds retrospectively for previous terms. Please contact us soon as you know you will not be able to attend a class.

We are committed to keeping our course prices low. We do offer concession rates for anyone over 65, Student, NHS or claiming the benefits listed below. As we are a self-funded organisation, we receive no financial support in order to offer these rates. 

Over 65, Student and NHS

Proof of these will be required when you attend your first class. If you can not provide evidence you will be asked to pay the full fee.

Benefit Rate

For those whose sole source of income is from a state benefit. We accept Universal Credit, Income Support, Job Seeker’s Allowance and Employment and Support Allowance. Please show a recent letter or statement stating your benefit when enrolling. We will need to see this proof of benefit each time you enrol.  If you can afford to pay the full price, please do not ask for a concession as we are a charity and rely on student fees to keep us going.